How can we help?

A portal for businesses to send prepaid airtime and data to mobile numbers in many countries — to one person, to a whole list at once, or on a schedule. You pay from a company wallet that you fund in advance.

1. Fund your wallet under Fund account.
2. Check the country is enabled for you under Country Access (request it if not).
3. Go to Airtime and choose Single Top-up for one person or Bulk Top-up for a list.

Some countries have to be enabled for your account first. Open Country Access, request the country, and you can send there once it is approved.

Open Fund account. You can pay once by card, pay by bank transfer, or set up automatic funding — on a set day, or whenever your balance drops below an amount you choose.

When a top-up is delivered. Failed top-ups are not charged.

Your company can have a USD wallet and local-currency wallets. You choose which one pays when you confirm a top-up.

Go to Airtime → Single Top-up, enter the phone number (the country and network are detected for you), choose an amount or bundle, then pay from your wallet.

Numbers that have moved networks (ported numbers) can be detected on their old network. Choose the correct network before you send.

Go to Airtime → Bulk Top-up. Choose Different amount per person (the default) or Same amount for everyone, add your recipients by uploading a list, typing numbers or picking from contacts, check the summary, then press Send Now.

An Excel or CSV file with one row per person and these columns:

Download the template from the upload box — it already has the right columns and dropdowns for your countries and networks.

Yes — Different amount per person is selected by default. Put each person's amount in the Amount column, or type it next to each number.

The same amount means the same currency, so everyone in that batch must be in one country. You can still mix networks within that country. For several countries, use Different amount per person.

Up to 500 people per batch. For bigger lists, split them into several batches.

Nothing extra — the batch is created and sent only once, even if you click twice or have the page open in two tabs.

• Delivered — the network confirmed it.
• Failed — not delivered and not charged. You can retry it.
• Unconfirmed — the network didn't answer in time. It may still arrive.
• Not sent — cancelled before it was sent.

On the results screen press Retry failed top-ups. Only failed recipients are sent again. You can retry within 30 minutes of the failure, up to 3 times per person — after that, send them as a new batch.

Because it may still arrive — sending it again could top the person up twice. Check History later; it usually updates to Delivered. If it stays unconfirmed, contact support with the transaction number.

Yes — press Download CSV on the results screen for every recipient and their result.

For one person: in Single Top-up choose the amount, then press Schedule. For a list: in Bulk Top-up press the Schedule button instead of Send Now. You can see and edit schedules under Scheduled.

Top-ups that can't be paid for fail and are not charged. Keep your wallet funded, or turn on automatic funding under Fund account.

Open it in History and press Schedule repeat or Send again — the number is filled in for you.

Add them on the People page, or open a past top-up in History and press Add to quick contacts.

Groups let you organise people (for example by team) and pick a whole group at once when you send in bulk.

Open History and search by the #number, name, phone number or reference. You can also filter by status, country, network, type and date.

A short, permanent number for that transaction (for example #48213). Quote it when you contact support so we can find it quickly.

Yes — use Export on the History page to download Excel or PDF.

Invite them on the Team Members page. Remove access there when someone leaves.

On the sign-in page press Forgot password? and follow the email we send you.

Yes — create an API key under API Keys and follow the API documentation. Keep keys secret: anyone with a key can send top-ups from your wallet.