Effective Date: November 2025
This Privacy Policy explains how Click Airtime ("we", "our", "us") collects, uses, stores, and protects personal information when companies ("Clients") use enterprise accounts on https://console.clickairtime.com/ ("Website" or "Platform").
By using our services, you agree to the practices described in this Policy.
1. Information Collected
We collect the following types of information:
- Customer Information – Company name, contact person, email address, billing address.
- Recipient Data – Names and Phone numbers.
- Transaction Data – Airtime/data purchases value, Click Airtime account balance, schedules, purchase history, timestamp, recipient Mobile Network.
- Technical Data – IP addresses, browser type, device name, and Click Airtime activity logs for security and analytics.
2. How We Use Your Information
We use information to:
- Provide, process, and manage airtime and data top-ups.
- Enable features like bulk uploads, group creation, scheduling, and personalized SMS.
- Show balances, transaction history, and reports.
- Process payments and other consumable services.
- Improve our services, security, and fraud prevention.
- Communicate with Clients regarding transactions, updates, or support.
3. Legal Basis for Processing
We process information based on:
- Legitimate business interests such service improvement and fraud prevention.
- Legal obligations for financial reporting and compliance processes.
- Client consent for optional features such as personalized SMS messages
4. Data Ownership
4.1. Clients remain the owners and controllers of the recipient data they upload (e.g., employee phone numbers).
4.2. We act only as a data processor, handling data solely to provide requested services.
4.3. Clients are responsible for ensuring they have the right to upload recipients' data.
5. Data Sharing
We do not sell personal data. However, we may share limited data with:
- Mobile network operators to process airtime/data top-ups.
- Payment providers for processing transactions.
- Authorities where required by law.
6. Data Retention
- Transaction and account records are retained for as long as legally required (e.g., financial regulations).
- Recipient contact data is retained until the Client deletes it or terminates their account.
7. Security
We use encryption, firewalls, secure servers, and access controls to protect data. However, Clients are responsible for maintaining the security of their login credentials.
8. Client Responsibilities
- Clients must ensure their employees or recipients are informed that their data (phone numbers, top-up history) is being processed.
- Clients must comply with applicable data protection laws (as per country) when uploading or using personal data on the Platform.
9. International Transfers
As our platform may process transactions across different countries, recipient data may be transmitted internationally, we ensure that such transfers are protected under applicable data protection standards as per the country.
10. User Rights
Depending on applicable laws, Clients or data subjects may have the right to:
- Correct or update inaccurate information.
- Request deletion of personal data (subject to legal obligations).
- Restrict or object to processing.
Requests can be sent to privacy@clickairtime.com. (Within 48hrs)
11. Changes to Policy
We may update this Privacy Policy from time to time. Updates will be posted on the website, continued use of our service after changes are published, will constitute acceptance of the updated terms.
12. Contact Us
For questions about this Privacy Policy, please contact: